Privacy Policy

Last Updated: June 27, 2025
Zzone Homes Inc (“Zzone Homes”, “we”, “us”, or “our”)
9–390 Dewitt Rd, Stoney Creek, ON L8E4P6
Email: marco@zzonehomes.ca | Phone: 905-906-9152

1. Scope & Purpose

This Policy explains how we collect, use, disclose, and safeguard your personal information when you:

• Visit or interact with zzonehomes.ca
• Sign up for SMS messages or email communications
• Engage with our services (consultations, estimates, projects)

2. What We Collect

• Contact & Identifiers: Name, email, postal address, phone number (including SMS opt-in data).
• Project Details: Home address, renovation scope, budget range.
• Usage & Analytics: IP address, device/browser type, pages visited, cookies, Google Analytics.
• Communications: Message history (SMS and email), inquiry forms, chat transcripts.

3. How We Use Your Data

• Service Delivery: Scheduling consultations, sending quotes, project updates.
• SMS Communications: SMS review requests.
• Analytics & Improvement: Website performance, user experience, marketing effectiveness.

4. SMS Communications

By providing your mobile number and consenting, you will receive Marketing post-service review-invite SMS messages from Zzone Homes. These messages include a link to our feedback page and are sent only with your explicit consent.

• Opt-in: You consent when you enter your mobile number at https://zzonehomes.ca/contact/ and check the box authorizing Zzone Homes Inc  to send Marketing SMS.
• Opt-out: To stop receiving SMS messages, simply reply STOP at any time and you will receive no further messages.
• Help: For help or more information, reply HELP or contact us at marco@zzonehomes.ca.
• Non-sharing guarantee: We will not share your mobile number or opt-in data with any third parties for promotional or marketing purposes.
• Message frequency varies; msg & data rates apply. 

5. Privacy Policy & Terms Links

• Privacy Policy: https://zzonehomes.ca/privacy-policy/
• Terms & Conditions: https://zzonehomes.ca/terms-and-conditions/

6. Legal Basis & Consent

Under PIPEDA, we rely on:

• Consent: For marketing emails/SMS (you may withdraw at any time).
• Contractual Necessity: To fulfill our renovation contract with you.
• Legal Obligation: To comply with tax, safety, or other regulatory requirements.

7. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences.
• Analyze site traffic (via Google Analytics).
• Serve relevant content and ads.

You can disable cookies in your browser, but some site features may not function.

8. Data Sharing & Disclosure

• Service Providers: Trusted third-party partners (SMS gateway, payment processors, hosting) under strict confidentiality.
• Legal Requirements: If required by law enforcement, court order, or to protect our rights.
• No Third-Party Marketing: We never sell or rent your personal data for third-party promotions.

9. Data Retention

We retain:

• Project Records: 7 years (for warranty and legal purposes).
• Marketing Opt-ins: Until you unsubscribe.
• Analytics Logs: Up to 24 months (aggregated/anonymized thereafter).

10. Your Rights & Choices

• Access & Correction: Email marco@zzonehomes.ca to request your data or correct inaccuracies.
• Withdrawal of Consent: Reply STOP to SMS or CLICK “unsubscribe” in emails.
• Complaint: You may lodge a complaint with the Office of the Privacy Commissioner of Canada.

11. Children’s Privacy

We do not knowingly collect information from anyone under 16 without verifiable parental consent.

12. Security

We maintain administrative, technical, and physical safeguards to protect against unauthorized access, disclosure, alteration, or destruction.

13. Changes to This Policy

Any updates will be posted here with a revised “Last Updated” date. Continued use constitutes acceptance.